Cancellation Policy and Delivery Policy
At 8X Travel,
we understand that plans can change. This Cancellation Policy and Delivery
Policy outlines the terms under which you may cancel your bookings with us. By
making a reservation through our platform, you agree to this policy.
1. General
Cancellation Terms
·
Cancellations must be made in writing and sent
to our customer service email at info.8xtravel@gmail.com.
·
The cancellation date will be deemed as the date
we receive your written request.
·
Depending on the circumstances of your
cancellation, you may be eligible for a refund as outlined below.
2.
Cancellation Fees
·
Cancellation fees may apply based on the timing
of your cancellation relative to your departure date:
·
More than 30 days before departure: Full refund
minus a processing fee of 20% of the total booking amount.
·
15 to 30 days before departure: 50% of the total
booking amount will be refunded.
·
Less than 15 days before departure: No refund
will be provided.
3. Special
Packages and Non-Refundable Rates
Some special
packages or promotional rates are non-refundable. These will be clearly marked
at the time of booking, so please review the terms associated with these rates
carefully.
4. Changes
to Bookings
If you wish
to change your booking instead of cancelling, please contact our customer
service team. Changes are subject to availability and may incur additional
fees.
5. Force
Majeure
In cases of
natural disasters, pandemics, or other events outside of our control that
affect your ability to travel, we will evaluate cancellations and submissions
for refunds on a case-by-case basis. Documentation may be required.
6. Travel
Insurance
We highly recommend purchasing travel insurance to cover any unforeseen
circumstances that may lead to cancellation or changes in your travel plans.
This can provide added protection and peace of mind.
7. Refund
Process
Refund requests will be processed
within 7 business days of receiving your cancellation request. Refunds will be
initiated back to the original payment method used at the time of booking.
Depending on your bank or payment provider, it may take an additional 21-25
business days for the refund to reflect in your account. In some cases, where
bookings involve multiple service providers (such as airlines, hotels,
transportation, etc.), the refund timelines might vary based on the service
provider’s policy. We will keep you updated throughout the process.
Delivery of Travel Packages and
Activities
At 8xtravel, all travel packages
and activity bookings are delivered electronically. Once you complete your reservation,
you will receive all the necessary details through email or WhatsApp.
Confirmation and Itinerary
Delivery
- Instant Booking Confirmation:
After your purchase, a confirmation email will be sent immediately. This
email or WhatsApp will include a summary of your travel package or
activity, including dates, locations, and payment confirmation.
- Detailed Itinerary: A
comprehensive itinerary will be emailed or WhatsApp to you within 48 hours
of your booking. This document will include:
Ø Accommodation
details
Ø Activity
schedules
Ø Important
contact information
Ø Any
tickets or vouchers necessary for your activities
Accessing Your Activities
- Activities included in your travel
package will have specific instructions provided in your itinerary. This
may include meeting points, timings, and any items you need to bring
along.
Customer Support
- Our support team is ready to assist
you with any questions about your travel package or activities. For
inquiries, please reach out via email at support@8xtravel.com,
or call our dedicated hotline at +91 9872222067.
Modifications and Cancellations
- Should you need to modify your
booking, please contact us as soon as possible. We are happy to help;
however, note that changes are subject to availability and may incur
additional fees as outlined in our policies.
- Cancellations must follow our
cancellation policy, which is detailed during the booking process. Refunds
will be processed in accordance with the specific terms of each package.
Important
Information
- Please ensure your email address And
WhatsApp number is correct at the time of booking. This is where all your
travel information and updates will be sent.
- For last-minute bookings or changes,
our customer support team is available to assist you during business
hours.
Contact Us
- If you have any questions regarding
our Cancellation Policy, please contact us at email: info.8xtravel@gmail.com and or
call/ WhatsApp our dedicated hotline at +91 9872222067.
Thank you for choosing 8xtravel! We are excited to help you create memorable
travel experiences that last a lifetime.